Insights: News

January 28, 2021 Why do sales organizations make it harder for their salespeople to close deals? You send them out with beautiful decks, glossy sales assets, and compelling differentiators, but they’re still missing the one tool that will unlock the customer’s understanding… STORIES. Help your sales team tell better stories with these 3 best practices.

January 13, 2021 - CAPITOLA, CA—Mandel Communications, the global leader in technology-driven human communication skills training, has been named to Training Industry’s 2020 Watch List of “Top Assessment and Evaluation Companies”.

October 22, 2020 - How do you start developing the listening skills of your sales team? The first step is building recognition that listening is a significant influencer on deal closure. Even a rock-solid product pitch risks falling on deaf ears when a customer senses a sales representative is not listening enough to understand his or her need. How can we teach better listening skills to our teams in order to harness the power of listening? This article features 3 tips to share with your team.

Sep 16, 2020 Listening is as distinctive as our personality, and a new area of brain science research tells us that listening is a key learning style. In the work environment, much learning happens through conversation and collaboration among team members, colleagues and/or mentors. The new development around listening intelligence explains why 10 employees can leave a new hire training experience with 10 different impressions of what the facilitator covered.

Aug 20, 2020 In this interview with Chris Pirie of The Learning Futures Group, Dana takes us on a journey into the science of Listening. You’ll learn about the Neuroscience of Listening, the Brain Science behind Listening Intelligence, the 4 Diverse Listening Habits, how to Enhance Your Listening Skills, and the Connection between Listening and Empathy.

Jul 22, 2020 CAPITOLA, CA—Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.” This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.

Jul 6, 2020 The impact the right employee development process can have is massive ---Gallup finds that organizations that have made a strategic investment in employee development report 11% greater profitability and are twice as likely to retain their employees.

Jun 9, 2020 Chris Pirie of Learning Futures Group and Diane Burgess-Faber discuss the neuroscience behind social connection, and why connective communication is more important now than ever.

Apr 28, 2020 Selected companies demonstrate excellence in learning experiences for sales professionals, corporate training innovation, thought leadership around sales readiness and global reach.

Mar 27, 2020 Selected companies demonstrate excellence in corporate training programs, learning innovation, thought leadership and geographic reach.

Feb 6, 2020 CAPITOLA, CA—Mandel Communications, the global leader in technology-driven communication skills training, is pleased to announce the addition of Dana Dupuis to its executive team. Dupuis, a pioneer and expert in Listening Intelligence, has joined the organization as the Executive Director of Research & Development, Listening Science.

Jan 10, 2020 User conference attendees make decisions about the potential value of a session and a speaker’s credibility within the first two minutes. The technical expert at the front of the room needs to be able to first hook, and then continue to engage, the audience with these three elements:

Dec 17, 2019 Joining Mandel are Sunny DiSalle, Luke Wyckoff and Katie Carpenter. Sunny, Luke and Katie bring to Mandel decades of experience in corporate training, leadership development, and social media expertise.

Mar 23, 2018 Selected companies demonstrated excellence in many areas, including: innovative approach, new or relaunched practices, targeted service offering, quality of initial clients, and solutions focused on a specific market vertical.

Mar 22, 2018 CLO Magazine publishes an article about the use of Artificial Intelligence in corporate learning featuring Mandel and partner, Orai. As the author share, “In companies with thousands of workers, or where employees work remotely, these tools can provide support in between face-to-face coaching opportunities.”

Selected companies demonstrated excellence in many areas, including: new and innovative service offerings, unique approach to to leadership development solutions, commitment to thought leadership, and quality of initial clients.

Managers are busy people. They often have large teams of direct reports to evaluate, observe, answer questions from and report on – not to mention their other job responsibilities. One-on-one coaching often falls by the wayside, yet it’s a hugely important tool for managers to use to engage and retain employees and even to improve organizational performance. How can managers make the most of the time they have to provide the most effective coaching and feedback to their employees?

One-on-one coaching often falls by the wayside, yet it’s a hugely important tool for managers.

Two new training provider partnerships are exploring the possibility of using artificial intelligence (AI) to help. Last month, Mandel Communications announced a partnership with Orai on a free communication coaching app that uses AI to provide instant feedback on speech, including clarity, the use of filler words, pacing and energy. This feedback is based on computational linguistics research and a data set of, according to co-founder Danish Dhamani, “thousands of people with different accents, different languages … speaking across the world.” The app also includes Mandel’s communication skills training and the ability to send recordings to users’ managers and coaches for continued development. The company also offers the ability to create custom content for a company’s specific messaging.

Capitola, CA January 18, 2017. Mandel Communications, industry leader in communication skills training, announced today a technology partnership with Orai, the leading mobile talent development solution that brings personalized coaching to employees at all levels. Orai combines the latest advancements in artificial intelligence (AI) with Mandel's world-class communication expertise and content to enable users to objectively assess their communication skills, get actionable feedback on how to improve those skills, and measure results over time. This “anywhere, anytime” coaching experience is accessible to entire teams across your organization from their mobile devices.

“Kate ‘gets it’ deeply about our customers’ changing world. She is an expert on how to implement digital solutions at this exact time when Mandel is launching new online and mobile solutions, most recently with The Breakthrough Communicator™ ONLINE.” Ed Musselwhite, CEO. Kate brings to Mandel over 25 years of international management experience in sales, IT, and operations with Fortune 500 companies. At Cisco, and most recently at MetLife, Kate was a Mandel customer, having partnered with them to implement onboarding, sales enablement, new hire, and change management programs.

This web-based program enables companies to build critical thinking and speaking skills on-demand for audiences of 1000-plus employees, managers, and executives. Based on the firm’s highly successful live training program Become a Breakthrough Communicator™, this new self-paced digital offering provides an interactive communication skills training experience featuring Mandel’s proven SCI-PAB® personal communications framework.

The simple truth is, your company's ability to achieve its most important goals depends almost entirely on the ability of your people to engage in influential conversations. Participants in this workshop develop the interaction, influence, and conversation skills to rapidly gain and sustain the buy-in of even the most skeptical stakeholders and decision-shy customers.