Did you know that 58% of B2B sales processes end in "no decision" rather than "won" or "lost"? Is "idea voodoo" to blame? Find out why it's so darn hard to get buyers to make decisions these days and what you can do to overcome it.
INSIGHTS
Millennials have surpassed Gen X to become the largest segment of the American workforce. Every company seeking to accelerate its performance needs to figure out how to engage and motivate this critical pool of talent. So, what is it Millennials want? And, how will you give it to them?
If you think about it, your organization’s performance depends on its best ideas being turned into profitable innovations. Yet, 87% of executives believe major unexploited opportunities, ones that could make their companies market leaders, are overlooked. Why are so many companies struggling to innovate? (Hint: It's not a creativity problem!)
You may not need to be a presentation rock star. But, in order to be successful in your career, you do need to be credible. Here are three things that every credible presenter does well.
Innovation can be challenging, because organizations — and the people in them — are almost hard-wired to resist change. If you want your ideas to get adopted, here are three things you should know before presenting them.
Want better presentation results? Plan strategically, not tactically. Instead of recycling slides from older decks and making them fit your presentation, start with who your audience is and what you want to accomplish. Here's how.
In the 30 years that I’ve been training presenters, the same presentation myths (disguised as tips) have resurfaced time and again. While most are well intentioned, they do more harm than good. Today, I’d like to expose and dispel 3 of the most potentially damaging myths about presenting.
Do you ever have to give a presentation at the last minute? Whatever you do, resist the temptation to re-label old slides or repurpose an entire presentation. Instead, when you have no choice but to do a rush job, here are some tips on how to prepare for and deliver last-minute presentations that your audience will appreciate.
Web meetings and conference calls can be boring. Disruptive. Irritating, even. They can make you feel like you’re being deprived of time that you could be spending doing “real" work. Do they have to be unproductive and awkward? Definitely not! Here are 8 things you can do to take the pain out of your virtual meetings.
In building Mandel's global training capability, one of the most thrilling things I realized is that there are ways of communicating that transcend borders. I want to tell you about 3 “tools” in particular that were instrumental in helping me to build stronger relationships with my new colleagues and partners around the world, from Shanghai to Buenos Aires.
Your company, like most, probably invests in sales training that helps team members become more consultative, insight-driven, assertive, and challenging in their approach. But, none of that training addresses a leading cause of pipeline mortality. This week, find out what could be causing your sales opportunities to die prematurely and what you can do about it.
I walked away from last month’s Association of Briefing Program Managers (ABPM) annual spring conference more convinced than ever that customer intimacy is the key to customer loyalty. Let me explain why, and also what you can do to build longer-lasting, more satisfying relationships with your customers.
Clients often ask, “What’s the best metric for measuring training?” It can be difficult to tie communication skills training directly to cost savings or performance gains. Difficult, but not impossible. You just have to use the right metric. And, that means taking an honest look at how much of your training is going to waste.
Executives today are making or influencing more and more buying decisions (especially when it comes to technology). Is your sales team ready to engage executives in conversations about the business challenges that keep them up at night? This is where traditional sales training fails. Here’s how you can fix it.
It's just business - nothing personal." How often have you heard someone use that phrase to justify a decision based on the bottom line, even when that decision created pain and problems for employees or customers? It's called the "It's just business trap," and it can sabotage your organizations ability to succeed. Here's how to avoid it.
Let's face it. We're losing the ability to listen in this always-on, multi-tasking world. And, we're paying a price for it. When we fail to listen well, we miss vital info, misinterpret messages, or even damage our relationships with others. But, still, there have always been those special people who seem to have a natural gift for knowing how to make you feel heard. People like Grandma Hendrickson. Here's how she practices the gracious art of listening...and how you can, too.
I’ll be the first to admit that the proper use of acronyms can benefit listeners. First and foremost among the benefits is increased memorability. But, overusing acronyms unconsciously can be damaging and abusive to listeners. Here are 3 keys to using acronyms effectively in your communications. And, don't miss the fun and illuminating Mental Floss video on what many of our most-loved acronyms and initials really stand for.
Leadership gaps are a top business challenge today, despite strong corporate investment in leadership development. Why is that? Leadership development programs may be missing the most critical skill set of all...
Presenting on-camera can be a nerve-wracking experience. Just walking onto the video set at Harvard Business Publishing (HBP) raised my anxiety. Here are three suggestions I learned from my own experience that may help you better manage anxiety when it’s your turn to record a video.
I've seen too many people, whom I know to be engaging communicators and experts in their field, come across as stiff and unnatural on video, ultimately damaging their credibility. The secret to effectively presenting on camera lies in practicing. But...you have to practice right. Apply these three principles and your odds of credibly connecting with your viewing audience will dramatically improve.
Here are our top strategies for creating impactful 3-minute videos to help you connect with audiences, whether you need to engage with your employees, or wow your customers.
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Communication Skills
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Event Speakers
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Listening Skills
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Presentation Skills
SCIPAB
Selling Skills
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Technical Professionals
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