Kathleen Redd

Communicating & Team Building on a Global Stage

by Kathleen Redd

Of all the experiences I’ve had in my career, building a committed, loyal, high-performing global team of trainers has been the most rewarding. But along with the energy and excitement of working with colleagues around the world, came the challenges of team building and communicating across time zones, languages, and cultures. This week, I’d like to share some things the past decade has taught me—and others at Mandel—about how to effectively lead, communicate, and collaborate on a global scale.

by Kathleen Redd

Collaboration Skills, Team Building, Teaming

World Class Communication Really is a Marathon

by Kathleen Redd

What does it take to transform smart and skilled subject matter experts into world-class communicators? Consistent practice and application of these three principles. Read the blog to learn what they are. With training and persistence, anyone can become a world-class communicator—someone who is able to move ideas, decisions, projects, relationships, and businesses forward.

by Kathleen Redd

Briefing Center, Conversation Skills, Messaging Skills, Presentation Skills, Sales Readiness, Technical Professionals

Fewer Data Dumps, More Discussions

by Kathleen Redd

Often when technical subject matter experts present to customers, they're so passionate about their work that they forget to filter the info they present through the “Why should the customer care?” lens. As a result, customers walk away feeling confused as to what the solution was or how it could benefit them. To successfully influence customer decision-making, assume the role of discussion leader, not data dumper. To help you, here are 3 things the best discussion leaders do exceptionally well.

by Kathleen Redd

Briefing Center, Conversation Skills, In-Person Presentations, Presentation Skills, Technical Professionals

Just Say Less!

by Kathleen Redd

Years ago, I had the chance to be coached by a well-respected professional in my field. At the end of the day, I sat poised with pen in hand to capture his wise counsel. Then, he simply said: “Just say less!” In the years since, I've come to fully realize the value of this advice. But, good advice that's simply stated isn't always simple to implement. Which is why I want to offer three suggestions to help you, as you strive to just say less.

by Kathleen Redd

Conversation Skills, Messaging Skills, Presentation Skills

Get Real: Why Authenticity Matters

by Kathleen Redd

Many times, when people talk or present — especially when the stakes are high or the audience is tough — they struggle to be their natural, conversational selves. They needlessly worry that who they are is not enough. The truth is, people can sense when you're being real — and when you're not. Showing up as yourself is the single best way to convey credibility and trustworthiness. Here are a few tips to help you "get real" when communicating with others.

by Kathleen Redd

Briefing Center, Conversation Skills

What Does Your Word Cloud Look Like?

by Kathleen Redd

When you’re talking to colleagues and customers, what does YOUR word cloud look like? Too often, clouds are filled with crutch words like, “ums” and “ahs” and “you knows.” The good news? People can change the shape of their word clouds using an underrated, yet powerful, communication skill: the ability to say nothing at all. Using the “power of the pause” will make you a more effective communicator. Read on to learn more.

by Kathleen Redd

Conversation Skills, Executive Presence, In-Person Presentations, Messaging Skills, Presentation Skills, Presenting to Executives

3 Ways to Communicate Authentically Around the World

by Kathleen Redd

In building Mandel's global training capability, one of the most thrilling things I realized is that there are ways of communicating that transcend borders. I want to tell you about 3 “tools” in particular that were instrumental in helping me to build stronger relationships with my new colleagues and partners around the world, from Shanghai to Buenos Aires.

by Kathleen Redd

Conversation Skills, Executive Presence

How to Build Customer Intimacy One Conversation at a Time

by Kathleen Redd

I walked away from last month’s Association of Briefing Program Managers (ABPM) annual spring conference more convinced than ever that customer intimacy is the key to customer loyalty. Let me explain why, and also what you can do to build longer-lasting, more satisfying relationships with your customers.

by Kathleen Redd

Collaboration Skills, Conversation Skills, Sales Readiness, Selling Skills, Teaming

Bring Back the Art of Listening

by Kathleen Redd

Let's face it. We're losing the ability to listen in this always-on, multi-tasking world. And, we're paying a price for it. When we fail to listen well, we miss vital info, misinterpret messages, or even damage our relationships with others. But, still, there have always been those special people who seem to have a natural gift for knowing how to make you feel heard. People like Grandma Hendrickson. Here's how she practices the gracious art of listening...and how you can, too.

by Kathleen Redd

Conversation Skills, Executive Presence, Sales Readiness

Will Cool Tools Change the Customer Conversation?

by Kathleen Redd

What effect will Internet of Things devices and technology have on how you talk with your customers? How will this technology change the way you plan for your customer engagements or briefings? I’m reminded of an adage from my youth: “The more things change, the more they remain the same.” Here's why you should never lose sight of time-proven principles for engaging customers.

by Kathleen Redd

Collaboration Skills, Conversation Skills, Presentation Skills, Virtual Presentations

INSIGHTS

Mandel Concepts

Kathleen Redd