Knowing how a new employee listens, a.k.a, their “listening style,” is critical to helping them to contribute and quickly add value. See why it’s pivotal to add listening training as part of your onboarding program.
VALIDATED LISTENING ASSESSMENT
VALIDATION RESEARCH BEHIND THE MANDEL LISTENING PROFILE
The Mandel Listening Profile™ is a scientifically validated cognitive assessment of what any leader or employee habitually listens for and tends to tune out. It is the first listening assessment for business contexts, and it paves the way for observable, measurable improvements in leadership, communication, listening skills, and productivity. The assessment was first developed in 2008 and gradually refined through testing and scientific validation over the next decade to assess types of listening styles.
Validity refers to the soundness or cogency of a measurement instrument. Although there are several types of validity, most assessments have some combination of four primary types of validity: Face Validity, Content Validity, Criterion-oriented Validity, and Construct-oriented Validity. The Mandel Listening Profile has undergone rigorous analysis in all four of these categories in conjunction with experts at the University of Mississippi.
Listening Profile Comparison Grid
The Mandel Listening Profile™ is a cognitive assessment used to identify individual listening styles and preferences. Using this information, people can begin to adjust their listening, which is a brain-based habit that develops over time and can change based on context and/or listening needs. It’s designed for organizations looking to build effective listening skills across their teams.
The comparison grid compares The Mandel Listening Profile to other popular assessments.
THE ECHO* LISTENING PROFILE
Initial Validity Evidence for a Measure of Four Listening Habits
The Mandel Listening Profile™ is a cognitive assessment used to identify individual listening styles and preferences. Using this information, people can begin to adjust their listening, which is a brain-based habit that develops over time and can change based on context and/or listening needs. It’s designed for organizations looking to build effective listening skills across their teams.
The comparison grid compares The Mandel Listening Profile to other popular assessments.
ANALYTICAL LISTENING
involves filtering information through an interest in results and facts
CONCEPTUAL LISTENING
involves filtering information through an interest in concepts and possibilities
CONNECTIVE LISTENING
involves filtering information through interests in others (people, groups, processes, or audiences)
REFLECTIVE LISTENING
involves filtering information through one’s own interests and purposes
Results from two studies provide construct, convergent, and discriminant validity evidence for the resulting ECHO Listening Profile. In particular, exploratory and confirmatory factor analyses were used to create a 40-item version of the ECHO Listening Profile (ECHO) that was shown to map onto a conceptually similar measure of listening habits, the Listening Style Profile; ECHO did not, however, fully duplicate that scale and thus adds to our knowledge of how all listening is biased. Moreover, through use of comparative forced-choice scaling, ECHO reduces concerns found with self-reporting of listening, including response bias. Future work investigating the impact of Connective, Reflective, Analytical, and Conceptual Listening on how people navigate their personal and professional lives is warranted.
* The original assessment, as researched and throughout the validity testing phase, was called “ECHO” – it has since been re-branded as “The Mandel Listening Profile™
TRAINING INDUSTRY
2021 Top Assessment and Evaluation Companies
Mandel has been recognized by Training Industry on their list of top Assessment and Evaluation Companies for its Listening Assessment for both 2021, and 2020.
The training companies named to this list are selected based on the quality and innovation of the evaluation techniques, the assessment capabilities and competitive differentiation.
MANDEL THOUGHT LEADERSHIP
There are many reasons why we struggle with listening, and there are a lot of factors that go into the communication exchange between people.
Fortunately, there are a few simple things that all people in all roles can embrace to be better listeners.
Sales professionals need a mix of soft skills to be successful. While rapport building is often considered the top sales skill, listening is the most critical skill for closing sales, and building long-term client relationships.
Learn 3 crucial tips to closing sales, and why listening is the top sales skill of 2021.
Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.”
This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.
In this attention-anemic world, we humans are rapidly losing the ability to listen. One thing we've learned from the thousands of people who attend Mandel workshops every year is that most people have 3 damaging habits that disrupt their ability to express themselves—and also impede their ability to listen to others. This week's blog explores how to break those bad habits and replace them with ones that can help you become a truly great listener.
I think most of us would agree that nothing good happens when people stop listening to each other. So, how can you be a better listener? It may sound counterintuitive, but to be a good listener you have to learn how to be heard. This week, I want to talk about how not feeling heard sabotages effective listening and what you can do about it.
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